Terms and Conditions

We ask that you carefully read these Terms and Conditions before placing your order with World of Camping .

We have a dedicated sales team to answer any product or delivery queries or any question relating to our Terms and conditions you may have prior to purchase. In addition we have a Live-Chat facility on our web site during office hours.

When finalizing your order you will be asked to acknowledge that you have read and accepted our Terms and Conditions.

Contact details: Telephone : 01209 20 32 20 email : sales@worldofcamping.co.uk

Placing an Order and Order Confirmation

Placing an order is very straight forward. Changes can be made to the contents of your basket at any stage by clicking ' view basket ' on the right of the screen.

Once you are happy with your selection you can proceed to the checkout and finalise the order details.

Having submitted the order you will then receive a confirmation of your order by email. This email will detail the order placed and the delivery option made. Please check that the details contained in this email are correct. If you do find that there are any mistakes please telephone or email us immediately.

In completing the order process you will be asked to confirm that you have read and accept the Terms and Conditions.

Your contract with World of Camping begins on despatch of your order.

Prices and Payment

At World of Camping we make every effort to ensure that prices and products shown on the website are up to date and complete. The price charged for an item is the price as listed at the time the order is placed. Inevitably there may be some price fluctuations or a product may become unavailable. In this event you will be notified promptly and offered the option to to choose another item or to cancel the order. We do not take any money for orders placed until the day of despatch of the order.

Delivery

At World of Camping we are committed to offering the best service to our customers. To this end we have a variety of shipping methods available to offer the fastest and the most convenient service to our customers.

We have a very efficient despatch team and depending on the delivery option made you can expect that, in most cases, the order will be despatched from our warehouse within 24hrs of being placed.

Orders placed before 1pm with the option chosen for a 24hr delivery will be despatched that same day.

Our delivery charges hold no nasty surprises and we make the options and the charges clear from the outset.

Delivery to the UK is charged per complete order regardless of how many items are ordered. The cost of delivery is one low price.

Orders despatched via UK Mail are tracked and will require a signature on delivery.

Orders despatched via Royal Mail Tracked are tracked but do not require a signature on delivery

Orders despatched via Royal Mail are on a first class service.

You will be advised of the carrier via an email on the day of despatch of your order. This email will give tracking details of the service used and a delivery date.

Orders to EU destinations are charged per packed box weight, maximum of 30kgs per box. Once the order has been placed you will be contacted to confirm the order size and weight and the price of shipping. We will confirm and agree the final order total with you before any charges or delivery are made.

If you miss our 1pm deadline for next day delivery but urgently need an order , please call call our sales team on 01209 20 32 20 to place the order. This is a discretionary service and may not be available at peak times but we will always do our best to accommodate any special requirements. This service will incur an extra £1.00 Last Minute Charge on top of the normal delivery charge.

If you have special delivery instructions or requirements please call our sales team on 01209 20 32 20 or email to sales@worldofcamping.co.uk and we will do our best to accommodate your needs.

Please note that even though it is rare for an order not to arrive in the specified time, we advise that orders are placed in good time to account for any delays that are beyond our control such as adverse weather conditions, fire, flood, strike or any Act of God to avoid disappointment.

Next day delivery option is not available for the Highlands, Islands and off shore UK deliveries. Postcodes in the category are AB31-38,AB40-56,IV,KW, PA21-38.PA41-49,PA60-78, PH4-42,PH49-50, PH42-44,ZE,BT,IM,and the Channel Islands. Please allow one extra day to service chosen for these destinations.

Back Ordered Items

While we make every effort to accurately reflect our stock levels on our website, there are times between uploads of information were there may be a delay in adjusting the figures. This could result in an item ordered being out of stock. You could place an order for an item listed on the website as out of stock. In either of these cases we will contact you immediately to inform you of the expected re stocking date and estimated delivery date to the customer. No funds will be taken for any items held on back order. By keeping open an order for a back ordered item means that you are first in the allocation of new stock when available. We will keep you informed on a regular basis as to the status of your order.

Incorrect, Unwanted or Faulty items

Please refer to our full returns policy for specific information on returning items that are unwanted, incorrect or faulty. Returns Policy

World of Camping have dedicated returns and customer service team so that any items returned, for whatever reason, will be dealt with in the shortest possible time with the least inconvenience to the customer

Don't see what you require?

If you are searching for a specific item but cannot find this listed on our web site please call our dedicated sales team on 01209 20 32 20 for advise. We can obtain any not listed items by placing of a special order.

Doing our bit for recycling

At World of Camping we do our best to recycle where possible. As a result when packaging orders we will use cardboard boxes from stock delivered to our warehouse where ever possible so don't be alarmed if you receive items in boxes that do not match the items ordered.

Privacy Promise

We are very sensitive to our customers privacy and adhere to guidelines set out in the Data Protection Act 1998.. We will not pass email information to a third party and will only supply telephone numbers to a known and trusted supplier, with your prior agreement, for instance in the case that this was needed for input of a more technical nature than we could provide or to assist the couriers in the delivery of an order..

Any emails sent containing special offers or information will always include a link to give you the option to remove your self from future mailings.

At any point you can contact World of Camping to request that you are not contacted by email or telephone in the future.

Weee

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.

The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

World of Camping is obliged under these regulations to offer our customers a take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us, though there will be a courier collection charge for this service. For example, if a customer bought a new adaptor from us we would accept their old adaptor prevent it going into a landfill site by disposing of it safely.

Customers must return their WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol. Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Returns Policy

While we are confident that the products we retail are of the highest quality from reputable suppliers and we are certain that you will be satisfied with your purchase , there are occasions when items will need to be returned to us. At World of Camping we try to make this process as easy as possible. If you have any questions do not hesitate to contact our customer services team on 01209 20 32 20.

Please read carefully our returns policy.

Our address for all returned items is :

World of Camping Returns,
Unit 3 John Davey Drive,
Treleigh Industrial Estate,
Redruth,
Cornwall
TR16 4AX

1. All items returned for any reason must be accompanied by a completed Returns Form
2. If you are unable to print this form then please include a covering letter with order details, full contact details and information as to why the item is being returned to us. Please include your order number on any correspondence.
3. Items must be securely packaged for the journey back to us. Items insufficiently packaged may become damaged in transit and we reserve the right to refuse to accept delivery of such items. If delivery is accepted any damage incurred by insufficient packaging may affect the level of refund for such items.
4. We recommend that you use a signed for or tracked service to return items as we cannot be responsible for items lost or damaged in transit.
5. Customers are responsible for the cost of return postage. For defective items, this is refundable on confirmation that the fault is manufacturing in nature or failure of component parts of the item In the event that we have sent the incorrect item to you we would ask that you contact us to arrange an exchange . This is Free of any charge. If you do return any items yourself please note that we will only refund the return postage to a maximum of £6.00 with a proof of postage paid receipt.
6. Please check all items on delivery to ensure that the correct item has been delivered, that the item is not damaged and that all component parts are included. Incorrect items, incomplete items or transit damaged items must be reported to World of Camping at your earliest opportunity, with in 24hrs.of the delivery.

Unwanted items

You have the right to cancel an order at any point up to 7 days from delivery of the item ( s ) in accordance with the Distance Selling Regulations by any communication means.

All items must be in as new and unused condition with the packaging undamaged.

Items must be securely packaged for the journey back to us. See 2) above

World of camping will not be responsible for the cost of returning unwanted items. See 4) above

Once the item is received it will be checked through our returns department. Every effort is made to make this a speedy process and we would normally anticipate that this will be 14 days from the date the items arrives back with World of Camping. However at the height of the season this may take a little longer. A refund will be issued via the same means as initial payment either by Paypal, credit/debit card or cheque. You will be notified by email on the day the refund is processed.

Incorrect items

While we take every effort to ensure that orders are picked and packed correctly errors can occur

In the event that this does happen we will collect the incorrect item from you and replace it with the correct one at the earliest time available.

Please contact us as soon as possible , preferably with in 24 hour of receipt of the item , to inform us of the error. See 5) above

If the item is small we may ask that you return this via our FreePost system. Details of this can be obtained by contacting our sales team.

Faulty or Damaged Items

If you have received damaged or faulty items please inform us within 28 days of delivery.

Our customer service team will ask that , if possible , you send photographs of the fault or damage via email especially for tents so that we can then proceed with a collection request.

World of Camping will then organise a collection from a requested address on a suitable date. This is not a timed collection service although we will do our best to accommodate customers specific requirements.

An initial charge is made for the collection, if using our courier service, but this is refunded immediately the fault is confirmed to be of a manufacturing origin or failure of component parts of the item. You are welcome to return items for inspection via any method See3) + 4) above

Once back the item will be checked through by our returns team. For certain items such as tents the item may be passed to an independent and approved third party for in depth testing and examination.

Items will not be accepted back for inspection if returned unclean and, in the case of tents, not dry. Items delivered in this way may be returned to the customer for cleaning.

Items that have been damaged by misuse or negligence will not be exchanged, refunded or credited.

Items with damage that is not covered under warranty will not be exchanged, refunded or credited

In the event that no fault with the items is found then the initial collection charge will not be refunded and a charge may be made for returning the item to the customer.

A replacement item will be sent on confirmation of the fault with the item If a replacement is not required then a notice of credit or a refund will be issued as appropriate.

Damaged in Transit

If your order arrives with visible damage please sign as damaged or refuse the delivery.

Please notify us with in 24hrs of the attempted or actual delivery. Photographs would be much appreciated in this instance,of the packaging and/ or the damaged item emailed to sales@worldofcamping.co.uk

Our customer service team will then make arrangements for the exchange of the item or to re send the order to you as soon as possible. There will be no additional charges to the customer in this event.

Misrepresentation of items on the website

As a long established and well respected on line retail company we make every effort to accurately display our stock with a photograph and clear specification details.

With so many items listed it is possible that an error may occur. If you become aware that there is a possible error please notify us as soon as possible and we will investigate the problem and make any adjustments as necessary immediately or remove the listing from our site.

Once we are aware of any errors we will review the information and deal with this as promptly as possible, as if an incorrect item had been sent.

We apologize if we do inadvertently make an error in the information listed and for any inconvenience that it may cause to our customers. We certainly prefer that this does not occur and will do our best to see that everything is correct

Competition Terms & Conditions

1. The general principle is fairness: entries or votes should be made or cast fairly. If, in the opinion of the Judges this principle has been flouted, they can declare any entries or votes invalid, void the competition, change the competition instructions, or adjust the entries or the voting to achieve fairness, as they think fit.
2. The decision of the Judges over every instance shall be final and unchallengable and in their absolute discretion they may declare void any entry/ vote or the competition itself should they consider that there are no entries reaching a required standard, whereupon they can award prizes or not as they think fit.
3. All competitions are open to all ages unless an age restriction may be specified or implied. Employees and ex-employees of World of Camping (here after W.O.C), World of Marine (here after W.O.M), regular contributors and contractors, the promoters and individuals connected with any company involved in the competition, agents and members of the family or friends of the above people will not be eligible to participate.
4. If there is a closing time, then entries must be made in accordance with the competition instructions. They are invalid if they are received any later then the specified closing time (which shall be London date and time).
5. In the case of the prize being a token or voucher, these can not be redeemable for cash.
6. The winner will be chosen in accordance with the competition instructions and the exercise of their residual discretion by the Judges, and either will be the first correct entry drawn from the total entries or all entries will be examined and the prize awarded to the entry that the Judges consider to be the best.
7. W.O.C and W.O.M reserve the right to make public the names of the winners and runners-up. All winners are required to give their full co-operation to all requests by W.O.C and W.O.M or a promoter in connection with publicity for the competition, their entry, the prize or otherwise.
8. There will be no cash or other alternative to the prize offered and prizes are not transferable.
9. W.O.C and W.O.M will not be liable for any circumstances beyond its reasonable control that prevent the competition being fulfilled, a winner or winners being chosen, or any prize being taken up or fully enjoyed by a winner. IPL and IDNM excludes liability to the extent permitted by law for any cost, claims or losses howsoever caused that arise by reason of any person's entry into a competition or the award, or non award, to them of a prize. In the event of any error, whether printing, technological or otherwise, which affects the competition in any way, the Judges reserve the right to administer the competition as though the error had not occurred.
10. If any winner of a competition is unable to take up a prize for any reason, or if W.O.C and W.O.M has not been able, after making reasonable efforts, to make contact with the winner, we reserve the right to award that prize (without notice to the first winner chosen) to an alternative winner, in which case the first winner chosen shall not be eligible for any share of the prize whatsoever. W.O.C and W.O.M shall not have any liability in such eventuality.
11. Where necessary in order to determine an outright winner or winners in a competition, the Judges reserve the right to require that entrants take part in an eliminating contest (or 'tie breaker'). If for any reason there are more winners than prizes, whether or not that has arisen as an unforeseen eventuality or is part of the competition structure, the Judges reserve the right to conduct a draw to determine the winner or winners of the prizes.